Payment Details

Insight:

We take your financial security very seriously.
A padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be visible when you are entering personal or payment details.
Being in secure mode means all your details are encrypted for increased security (128 bit)
We use advanced encryption so that your card details cannot be seen by anyone else, anywhere, at anytime.
Gemsmiths use the Secure Socket Layer (SSL) for all orders placed – this prevents you from inadvertently revealing any personal information
We also use your card details to process your orders and we will ask for them for every order placed The three digit card signature code will be required to place an order – this is an extra layer of security and ensures that your card cannot be misused

Recommendation -

Always close down your internet browser when you have finished shopping especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited and ensure other users do not see your personal details.

Verified by Visa and MasterCard SecureCode

What is it

Gemsmiths participates in Verified by Visa and MasterCard Secure Code for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

What will I see?

If your card qualifies and you haven’t yet registered, simply follow the onscreen instructions. This process will create an online code that is different to your card PIN – an online PIN equivalent for use on participating websites.

This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you're unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.

Having Difficulty?

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, you can always place your order or call our customer service team on 01773 765858

Suspicious emails

Gemsmiths may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.

If you receive an email that appears to be from Gemsmiths that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please then forward a copy to lawrencetownjewellers@gmail.com and we will investigate this further.

Additional security steps

You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:

Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked

Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.

You may download the latest browser version of Internet Explorer from: www.microsoft.com (Gemsmiths is not responsible for the content of external websites)

If you have any further concerns about security, please Email customer services or call our customer service team on 01773 765858.